REFUNDS & RETURN POLICY

Refund Policy – Extreme Marines LLC

At Extreme Marines LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our procedures for returns and refunds.

Returns

  • You may return most items within 30 days of delivery for a refund or exchange.

  • To be eligible for a return, the item must be:

    • In its original condition (unused, uninstalled, and unmodified)

    • In the original packaging with all accessories, manuals, and documentation included

    • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Certain items are non-returnable, including:

  • Engines that have been installed, fueled, or operated

  • Special orders or custom-configured products

  • Electrical components and parts (for safety reasons)

  • Clearance or final sale items

Return Process

  1. Contact Us: Email us at info@extrememarines.com or call (( +1(727) 537-9793)) within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

  2. Pack Your Item: Securely pack the item in its original packaging. Include a copy of your receipt and the RMA number.

  3. Ship Your Return: Customers are responsible for return shipping costs unless the item was defective or shipped in error. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original method of payment.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or credit card statement.

  2. Contact your bank or credit card company as processing times may vary.

  3. If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product.

Contact Us

For any questions about your order or our shipping policy, please contact us:

📧 Email: info@extrememarines.com
📞 Phone: ( +1(727) 537-9793)
📍 Address:100 Manatee Lane, Cocoa Beach, Fl 32931